FAQs

Ordering & Payment

Do I need to pay in advance?
No. We offer Cash on Delivery (COD) across Pakistan. You only pay when your order arrives at your doorstep.

How do I place an order?
Simply browse our collection, add your favorite items to the cart, and check out with your name, address, and phone number. No account required.

Can I change or cancel my order after placing it?
Yes, as long as it hasn't been dispatched yet. Contact us as soon as possible via WhatsApp or the Contact Us page with your order details.

Shipping & Delivery

How long does delivery take?
Orders are typically delivered within 2-4 business days, anywhere in Pakistan.

Do you deliver nationwide?
Yes, we deliver to all major cities and towns across Pakistan.

How can I track my order?
Once your order is dispatched, you'll receive a tracking number via SMS or WhatsApp so you can follow its journey to your doorstep.

What if I'm not available when the delivery arrives?
Our courier partner will usually attempt delivery again or contact you to reschedule. You can also share an alternate contact number at checkout.

Products & Quality

Are your products original and authentic?
Yes. Every product is sourced from verified suppliers and quality-checked before it's listed on our store.

Do the pictures match the actual product?
Absolutely — we ensure that what you see is exactly what you get. Product photos are taken to reflect the item's true color, size, and finish as closely as possible.

What if I receive a damaged or incorrect item?
Please contact us within 24 hours of delivery with photos of the item, and we'll arrange a replacement or refund as per our Return Policy.

Returns & Refunds

Can I return a product if I don't like it?
Yes, please refer to our Return Policy page for eligibility details and the return window.

How do refunds work?
Once your return is received and inspected, your refund will be processed as outlined in our Return Policy.

Contact

How can I reach you if I have more questions?
You can message us directly through WhatsApp or visit our Contact Us page — we're happy to help before or after you place an order.